Payment & Shipment
There are three payment methods available
at the end of your shopping cart trip. When you have entered all your
items in your cart, click on CHECKOUT. This will take you to the personal
information page. This information is sent to Lapdog to tell us how to
fill out the Tax Invoice for you and where to ship your order to -- please
provide complete information. If you want this information to be
automatically filled in the next time you visit the store, just click on box labeled REMEMBER ME.
***** IMPORTANT: At the bottom of this page you can choose your
PAYMENT METHOD *****
If you click on
CREDIT CARD, you can pay by Master Card or Visa
Clicking on Credit Card will
automatically take you to the PayMate's secure website to make the payment and
then return you to Lapdog once the payment is complete.
REMEMBER to click the
CONFORMATION button on the last Payment screen to complete the
Paymate is just like PayPal and other secure payment systems. PayMate is
in Australia. PayMate retains your credit card information and it is not seen by
Lapdog Limited, so you need to fill in the second customer information form as
well. You can sign up to become an express member (no charge for this) so
that you will not have to refill the form each time you want to make a payment
If you click on
Internet Banking or Cheque, you can pay by cheque or internet banking
To pay by CHEQUE:
Mail cheque made out to Lapdog Limited to
PO Box 145, Marton, 4741
To pay by
Payment details: Kiwibank, Account
name = Lapdog Limited,
Account Number = 38 9007 0271920 00
Product order & shipment process
Products are shipped via New Zealand
Courier Post, except for small quantity orders of Pre-Mate pads which ship via
Fast Post. If you live on a rural route, this service can take an extra 1 - 5
days depending on the speed of your rural carrier. Products
are shipped after payment is received.
Shipping costs. For 3
years, Lapdog endeavoured to absorb the shipping costs on
three NZ Post shipping increases. However, this last
increase in September 2013 has resulted in NZ Post increasing
the shipping costs by 25% to urban customers and 35% to rural
customers. As a result, we have gone back to charging
shipping separately and it is added to the sale cost at the
end of the shopping cart process the same as the GST is added
on at the end. Courier Post is the only truly tracked
method for NZ Post. The old plastic bags that said
"tracked" on them were only tracked in that the tracking
number was entered at the Post Shop, but if the parcel was
lost, it could not be traced further than the check-in counter
and our experience was that NZ Post NEVER paid on lost claims.
Given that we are a small company, it is not cost effective
for us to have NZ Post lose our parcels which they did on a
routine basis. When we changed to using Courier Post, we
have been able to track every parcel that has gone astray and
had it delivered to our customers in a timely manner. It
is a more expensive but has led to greater customer
satisfaction in the timely receipt of customer orders.
PayMate notifies us when your credit card
has been approved. This normally takes 1 - 2 days.
Internet banking normally happens after
midnight on the day you make the payment.
Cheques arrive via NZ Post at their
discretion ... J
Best to plan a week in advance for
ordering product to ensure you don't run short ....
How to Contact Lapdog Ltd.
0800 LAPDOG (0800
if there is no answer, please leave a msg and your call
will be returned, thank you.
snail-mail: Lapdog Ltd, PO
Box 145, Marton, New Zealand 4741